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Frequently asked questions
Quick answers to the questions we hear most. If yours isn't here, our guides go deeper and our team is happy to help.
What does Rosedrick & Co actually do?
We identify real-world problems, investigate the solutions that already exist, discover better alternatives and make effective solutions accessible to individuals, businesses and institutions. For you, that might be toiletries that stay put in your bag or a bonnet that stays on all night. For a small business, it might be keeping the Wi-Fi running through a power cut or a tidier packing area. For a school or organisation, it's a problem you bring to us that we research and help solve. Everything comes with problem-first guides and products we make, partner on locally or source carefully.
How do I know which product will actually solve my problem?
Every product page starts with the problem it solves, who it's ideal for and how to use it. For bigger decisions, our guides compare options and explain what to look for. Still unsure? Contact us and we'll point you in the right direction.
When will my order arrive?
Each product shows its own delivery estimate. Items from our South African stock usually arrive in 2 to 4 working days. Items sourced worldwide take longer, and the estimate on the product page tells you how long.
Why do some items take longer than others?
Our own products and those from South African makers are held in local stock. Some solutions you can't easily find locally come directly from trusted international suppliers. If your order mixes both, it may arrive in more than one parcel, and you'll get tracking for each.
Do you offer free delivery?
Yes. Orders over R750 qualify for free delivery. The cart shows how close you are.
What if a product isn't right for me?
Our returns policy explains what can be returned and how. Personalised items are made just for you, so please check your details before ordering.
Can I send something as a gift?
Of course. Add a gift message in the cart and we'll include it on a card, with prices kept off the packing slip.
Do you do corporate or bulk orders?
Yes. We put together practical, branded packs for teams, clients and events, with tiered pricing for larger orders. Contact us with your numbers and budget.
Is it safe to pay on your site?
Yes. Checkout is secure and encrypted, and you'll see all available payment options before you pay.
Where do your products come from?
Three places, one standard. Some we design and make ourselves, some come from South African manufacturers we partner with, and some come from trusted international suppliers when they solve a problem better than anything we can find locally. Every product shows whether it ships from local stock or is sourced worldwide.
More questions
How do I track my order?
As soon as your order ships, we email you a tracking link. If your order includes items from our South African stock and from a partner warehouse, you'll get a separate tracking link for each parcel.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't been packed yet, we'll do our best to change or cancel it. Personalised items can't be changed once production has started.
How does personalisation work?
On products that offer it, type your name, initials or message in the personalisation box before adding to cart. A preview shows how it will look. Please double-check spelling, as personalised items are made just for you.
How do the Buy it together savings work?
Choose a product from our Bundle eligible products collection, then add an additional item from our Bundle add-ons collection to your cart. Our initial add-on selection includes the single Cooling Towel, the Pastel Makeup Travel Bottle Set and the Lilac Cloudy Life Portable Travel Bottle Kit. You can also select suggested add-ons in the Buy it together section on participating product pages.
Add both your qualifying purchase and your chosen add-on before checkout; add-ons are not added automatically. Get 10% off one eligible add-on per order, applied automatically at checkout with no code needed. If you add more than one eligible add-on, the saving applies to one lowest-priced qualifying add-on. The same item cannot count as both the qualifying purchase and the discounted add-on. This offer cannot be combined with other product, order or shipping discounts.
Are your health and wellness products safe to use?
We choose products from trusted suppliers and share clear ingredients, materials and instructions on every product page. Our products are not medical devices or treatments. If you have a medical condition, are pregnant or take medication, please check with your doctor before use.
Something arrived damaged or isn't working. What now?
We're sorry. Please contact us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund, in line with our returns policy.
How do I get product advice?
Start with our Guides, where we explain routines, packing lists and how to choose the right product. If you still have questions, contact us and our team will help you find the best fit.
How can I contact you?
Use our Contact page and we'll reply within one working day, Monday to Friday.
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Our guides cover routines, packing lists, buying advice and more.
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